Further IP addresses available on request.

Automatic administration of name servers for your domains as well as an integrated synchronization concept for the second name server. Typical duration for synchronization after a change is less than 3 seconds for both name servers.

This function enables the software of the systems we manage to be continually kept at the same level. You benefit from the continuous further development of our software as well as from prompt security updates.

This function enables the software of the systems we manage to be continually kept at the same level. You benefit from the continuous further development of our software as well as from prompt security updates.

Fully-automatic support from the central backup server with the possibility of restoring individual user accounts as well as a whole server.

Our service technicians receive SMS notification of any issues and can react fast.

The comprehensive security concept includes an automatized defence mechanism for dictionary-based brute force attacks, signature-based defence from known worms such as Code Red etc. Evaluation of system log files every 15 minutes with automatic report on anomalies to our service center. Spam control software for Exim and SMTP-Auth.

System integrity checks are based on internal and external monitoring of the system. Externally, ping, http, smtp, POP3, ftp and DNS are monitored every minute. Internally, critical system processes such as name servers, crondeamon or mail servers are checked every 5 minutes. The integrity check also tests to see if the system exceeds or falls below the limit such as in terms of available hard disk space, user quotas, long-term system processes and exceeding the time limit for CPU-intensive processes. It also provides a comprehensive automatic evaluation of server log files on indication of malfunction. Typical incidents for system reports are, for example, first sporadic read errors of a hard drive or incorrect configuration of a name server.

The escalation concept includes messages and urgency reports. If 80% of the hard disk space is exceeded, the system administrator is informed by message whereas if 90% of the capacity is exceeded an urgent notification is sent. All system messages are divided into various categories of urgency. Different notification can be addressed to different recipients. Typically, urgent messages are forwarded on to an SMS gateway while other system messages land in a normal administrator email account.

Installing SSL includes one IP address. Charges for the SSL certificate and further information can be found under menu item SSL certificates.

You can equip yourself with a free basic SSL certificate simply by going to the "SSL Manager" menu tab in your account on the konsoleH user interface.

Remote Hands includes the processing of extensive support enquiries.